Shipping

We strive for same day shipping. There are of course always exceptions.
Your order may qualify for free shipping, otherwise we have a $15.00 flat rate fee for online
customers. Shipping fees are subject to change.
You should expect your order in 1-7 business days, the average delivery time is 2-5 business
days.
You will always receive a tracking number to the email provided. Our shipments are shipped
either Canada Post expedited or Canpar.

Order Cancellations

There is a cancellation fee of 4% - as our merchant processing fee is not
refundable to us so therefore your will be deducted this amount on your cancelled
order.
No cancellations will be accepted after an order has been shipped, your cancelled
order will then be processed through our return policy./p>

Returns

If you would like to make a return request, please email info@livlong.ca with your
order number. All returns must be prepaid and requested within 30 days of the date
received. No collect shipments will be accepted.
Shipping charges are non-refundable. We do not accept returns on opened
merchandise, without prior approval.
Returns may be subject to a 10% restocking fee.